There’s been a lot of talk concerning social media tracking. Observing other conversations are a good idea before participating in them. That is exactly what social media allows you to do.
Social media tracking eludes many brand and marketing managers put in charge of social media activities. Social media tracking matters for several reasons, a few of which are outlined below to get you started:
Social Media Tracking is Your Ears
This is figurative, since the discussions you listen to online don’t require ears. Through the means of search engines, social media can be tracked by scanning the web for files that include keywords that you choose. The results of these searches are displayed in a sequence that shows you the places where people have mentioned your brand, company, business or any other keyword you entered.
Viewing these results informs you of the websites and blogs you may be interested in visiting, so you can find out what people are sharing about you or even to add to the conversation. Without such tracking, you are left in the dark as to the opinions others are expressing.
Tracking Social Media Doesn’t Have to Cost You Money
For a smooth start to tracking social media, your best bet is to register accounts with some free resources. A great tracking service is Google Alerts, which lets you enter any word or phrase that you would normally search for and then sends you email notifications any time new content containing that search term appears on the web. You also have the option of subscribing to these alerts with RSS, if you prefer.
Another way to stay updated on current discussions around your brand is by searching for your business using Twitter. To expand your tracking even further into the blog world, add Technorati to your list.
Professional Services For Tracking Social Media Offer Value in Most Cases
When using free services for tracking, you will be responsible for gathering all the information and creating a diagram of all your results. This is the only real disadvantage of free tracking methods. Alternatively, paid services that specialize in tracking social media (Radian6 and Scout Labs, for example) aggregate all relevant conversations into a structured presentation which allows you to display the data in charts and requires almost no effort on your part.
A selection of professional tracking systems also have the added feature of being able to examine the mood and tone being expressed in discussions, by using advanced algorithms that employ natural language processing. This breaks down the total number of discussions into positive, negative and indifferent percentages.
Tracking Is Just the Starting Point
Social media tracking goes way beyond keeping an up-to-date record of the discussions about your business. After discovering where people are discussing
your business and the opinions they are sharing, you have the chance to join in the conversation. The need for this is of the utmost importance for companies, because the modern consumer using the internet demands accessibility to the people involved in the products and services they purchase.
Imagine that you have found a customer that was unsatisfied with the service she received at your business yesterday. Sitting back while she proceeds to vent out to her friends who either have a tendency to side with her or join in the rant, makes it certain that your business will not be viewed favorably within this discussion. On the other hand, social media case studies have consistently reported that an interjection as brief as “I am sorry that you weren’t happy with your experience. How can I help?” is an effective way to communicate a genuine desire to help improve the situation, both to the dissatisfied customer and the friends taking their side. In most of these cases, the response is along the lines of: “Wow, I had no idea you read this. I appreciate the offer.”
Your Business Can Grow from Intelligent Tracking
Having a voice to defend your company in negative conversations is not all that you can do by tracking social media. Widening the scope of conversations you study to more broad areas such as your industry and competition is an effective way to gain useful market advantages and even fuel business.
To use an example, imagine you’re tracking conversations of your closest competition and notice a pattern of complaints regarding the durability of one of their products (a car stereo, for this example) amid otherwise positive comments. Being aware of this common complaint, you can edit your company’s advertising so that it places more emphasis on the longevity of your product compared to your competitor’s.
Another possible scenario, imagine your product is distributed nationally but generates different sales patterns depending on the region. Your social media tracking displays the opinions of people in the Southeast regarding what they think are your products strongest and weakest features. These opinions are starkly contrasted by those expressed from the Northern population. By having this knowledge about your consumers, you are better equipped to market your product differently based on location and cultural demographics that may be a deciding factor in whether a customer chooses your product or a competitor’s.
Advanced tracking can even help to locate individuals in the process of deciding on a purchase, and this gives you an opportunity to engage a connection to your product when it will matter most.
Why Put it Off?
After gaining an understanding of social media tracking and getting an idea of all that it makes possible, there is no good reason to not partake! Initiate the process by starting a Google Alert for your business. Include one for some more broad terms within your industry as well as terms your customers may mention when discussing your type of product. Once you feel relaxed enough, add Twitter and Technorati searches too, and then experiment with other tracking resources. If nothing else, you will at least be more aware of your reputation in social media circles, which can’t be a bad thing.
Which services do you use to track social media? What do you think of them? Your comments are invited.





















